This page sets out the withdrawal process with 4xpoint, as well as answer some of the most common questions we receive.
If you have any questions not answered on this page, please contact us through live chat or by phone.
Avoid delays in receiving your funds by ensuring that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request. Every time you use a new payment method you will need to verify it, but once you have done this you will not need to verify that particular card in order to make a withdrawal again.
The stages of verification include:
Proof of ID – Photo identification, including passport, driver’s license, or any other form of government issued identity card.
Proof of residence – Confirm that you are resident in a country accepted by 4xpoint, with the following documents: Bank or credit card statement, recent utility bill, (water, electricity or telephone bill).
Complete assessment of appropriateness – One of the sections of the verification process, make sure that all your answers are correct and up to date.
Verify your payment method – If you are using a credit card, please send a picture of both sides of your credit card, displaying the last four digits of your credit card ONLY.
Once your account is verified, ensure you are logged in to your account before accessing the banking page, and then the withdrawals section.
Follow these steps to withdraw money:
Withdrawals can be made to your credit card, through a wire transfer, or selected online payment systems.
For your security, the first time you use any new payment system you will need to follow all the stages of our verification system as outlined above. Any payments you request will not be made until all documents are received.
Withdrawal charges vary with the type of account you have.
For Platinum and Diamond account holders every withdrawal is free. Gold account members can make one withdrawal for free each month. Silver and Basic account holders can make one withdrawal for free, with charges each time you withdraw from then on.
Credit card: 3.5%
Debit card: 3.5%
Wire transfers: $30, €25, £20
Some banks may also make an additional charge on each transaction.
A withdrawal request can be made at any time through www.4xpoint.com. Requests are only processed once all required documentation is verified and at the start of the next business day. We aim to complete all withdrawals as quickly as possible but your bank’s business hours and AML procedures also affect the withdrawal process.
See above for our business hours.
There is no minimum amount for withdrawals made to credit cards, Skrill or Neteller. However minimum limits apply for withdrawals made by wire transfer: $100, €100, £80, ¥10,000 (JPY), ¥700 (CNY), 7,000 (RUB).
Withdrawals are capped at the available funds in your account at the time of the request. This figure will not include any funds currently invested in open trades.
We aim to process all withdrawal requests as quickly as possible. However, there may be circumstances, such as the bank’s business hours and AML procedures that makes the process take longer. You can read about them at the top of this page. In order to avoid delays, please ensure that all verification documentation is up to date before you make your request.